Kingston, MA 02364
Phone: 781-585-0102 (Local)
1-888-647-1628 (Toll Free)
Hours
Monday - Friday
8:00am to 6:00pm
Saturday
9:00am to 5:00pm
Sunday
During Holiday Season Only.
customerservice@mothertochild.com
SHIPPING Most in-stock items will be shipped within 1-2 working days upon receipt of your order. Allow additional time for items on backorder and all customized or personalized items.
•STANDARD SHIPPING & PROCESSING CHARGES
•$5.00 and Under add $2.95
•$5.01 - $20.00 add $6.95
•$20.01 - $30.00 add $7.95
•$30.01 - $40.00 add $8.95
•$40.01 - $50.00 add $9.95
•$50.01 - $75.00 add $10.95
•$75.01 - $100.00 add $11.95
•$100.01 - $124.99 add $14.95
•125.01 and up Free Shipping
All items shipped via UPS Ground, Priority Mail or First Class, all with Delivery Confirmation.
UPS Ground, 1-5 Business Days Guaranteed
US Mail Priority 2-5 Business Days No Guarantees on
delivery dates.
Expedited Shipping Available.
All Expedited Shipping, Via UPS 2nd Day Air.
All shipments By UPS include $100.00 of insurance,
Tracking and Guaranteed delivery dates.
Returns:
Customer Satisfaction is our #1 priority
.
We cover all purchases with a 30 day money back guarantee
•Please open and inspect all items upon receipt. Any damages must be reported within 7 days.
•All returned items must be in the original condition w/ packaging, literature, warranty, and registration intact. Please enclose a copy of the original invoice stating the reason for return.
•Return shipping is at the customer's expense. Shipping fees will not be refunded. For your protection, you may wish to insure the package when you mail or ship it back to us. MTC is not responsible for the loss of or damage to any returned merchandise.
•Certain items will have a restocking fee deducted from the refund or credit. Any items being returned that are over 30 days from the date received are subject to a store credit refund upon approval. All items being returned within 30 days. Any items that have been discontinued or are marked as closeout cannot be returned or exchanged. A 10% restocking fee will apply to items being offered with Free Ground Shipping. This is in addition to the regular return policy.
•For health and hygiene reasons, personal items such as breast pumps , breast-feeding items, nursing bras, nipples, pacifiers, diapering, bathing and potty items, mattresses/pads, etc. cannot be returned once opened.
Send Returns To:
Mother To Child, LLc
Attention Returns and Exchanges
164-I Summer St
Kingston, MA 02364
•Items that are received with shipping damage will be replaced with the same item at no charge. If no replacement is desired, regular return guidelines will apply.
•In the unlikely event that you have a problem with a product, we recommend that you contact the manufacturer of the product before contacting us. Most of the items that we sell are backed by a manufacturer's warranty. If no replacement is desired, regular return guidelines will apply. The majority of manufacturers prefer to deal directly with the consumer to provide the fastest and least troublesome solutions. They will be able to determine if replacement parts or a replacement product needs to be sent.